T10 Go-live cutover call

2025-02-27·customer · Implementation · 105 segments

Attendees: Ana Duarte, Kwame Boateng, Tomas Lindholm, Priya Nair, Lena Fischer

What this document established

Go-live cutover: checklist walked, 25-store cohort confirmed, DC-2 caveat on the record, rollback within four hours, no store-side cover agreed for Monday.

Conversation (turn by turn)

turn 1 · 0:11 · 0:11 Ana Duarte 2025-02-27

Right. Cutover is Saturday. This is the last call before it,
turn 2 · 0:22 · 0:22 Tomas Lindholm 2025-02-27

Okay.
turn 3 · 0:26 · 0:26 Ana Duarte 2025-02-27

so I want to... walk the checklist and I...
turn 4 · 0:34 · 0:34 Lena Fischer 2025-02-27

Okay, yeah.
turn 5 · 0:35 · 0:35 Ana Duarte 2025-02-27

Yeah. want to hear the word yes or the word no against each item rather rather than a discussion.
turn 6 · 0:53 · 0:53 Lena Fischer 2025-02-27

Agreed.
turn 7 · 0:59 · 0:59 Ana Duarte 2025-02-27

Well, master data cleansing. Priya.
turn 8 · 1:04 · 1:04 Priya Nair 2025-02-27

Yes with a caveat.
turn 9 · 1:09 · 1:09 Ana Duarte 2025-02-27

Give me the caveat.
turn 10 · 1:14 · 1:14 Priya Nair 2025-02-27

So, case pack quantities are done for everything in,
turn 11 · 1:19 · 1:19 Ana Duarte 2025-02-27

Mm, okay.
turn 12 · 1:22 · 1:22 Priya Nair 2025-02-27

the pilot cohort. Shelf life so...
turn 13 · 1:29 · 1:29 Ana Duarte 2025-02-27

Yes.
turn 14 · 1:31 · 1:31 Priya Nair 2025-02-27 · cited by shl-not-blocking-phase1

shelf life does not matter for this go live because fresh is not in scope. If anyone tries to use, this for fresh in three months they will find the shelf life field is still mostly empty.
turn 15 · 1:59 · 1:59 Tomas Lindholm 2025-02-27

you know Noted, and that is going in the risk log rather than in this call.
turn 16 · 2:10 · 2:10 Lena Fischer 2025-02-27

Yeah, yeah.
turn 17 · 2:12 · 2:12 Ana Duarte 2025-02-27

Feeds.
turn 18 · 2:18 · 2:18 Tomas Lindholm 2025-02-27

Okay.
turn 19 · 2:19 · 2:19 Kwame Boateng 2025-02-27

Yes for DC-1. DC-2 is a yes but I want
turn 20 · 2:28 · 2:28 Ana Duarte 2025-02-27

Mm.
turn 21 · 2:31 · 2:31 Kwame Boateng 2025-02-27

say it carefully. The feed runs it has run for eleven consecutive nights in test. It also failed twice I mean... weeks before that, silently, and if you... Hmm. I was watching.
turn 22 · 2:58 · 2:58 Ana Duarte 2025-02-27

Okay.
turn 23 · 2:59 · 2:59 Lena Fischer 2025-02-27

So what happens on Saturday if it fails.
turn 24 · 3:07 · 3:07 Kwame Boateng 2025-02-27

Monitoring alerts me, and I have the runbook. But the honest
turn 25 · 3:14 · 3:14 Priya Nair 2025-02-27

Yes.
turn 26 · 3:16 · 3:16 Kwame Boateng 2025-02-27

answer is that when the... fails in production nobody will
turn 27 · 3:23 · 3:23 Ana Duarte 2025-02-27

Okay.
turn 28 · 3:24 · 3:24 Kwame Boateng 2025-02-27

notice until the morning...
turn 29 · 3:31 · 3:31 Tomas Lindholm 2025-02-27

Right.
turn 30 · 3:32 · 3:32 Kwame Boateng 2025-02-27

orders look wrong.
turn 31 · 3:39 · 3:39 Priya Nair 2025-02-27

That what I said where the...
turn 32 · 3:44 · 3:44 Kwame Boateng 2025-02-27

You did.
turn 33 · 3:48 · 3:48 Priya Nair 2025-02-27

Okay.
turn 34 · 3:50 · 3:50 Ana Duarte 2025-02-27

Rollback.
turn 35 · 3:57 · 3:57 Tomas Lindholm 2025-02-27

Yes. We can revert the incumbent ordering process within four hours for the,
turn 36 · 4:06 · 4:06 Ana Duarte 2025-02-27

Mm-hm.
turn 37 · 4:10 · 4:10 Tomas Lindholm 2025-02-27

pilot cohort. It is manual and it is unpleasant but it works.
turn 38 · 4:17 · 4:17 Ana Duarte 2025-02-27

Cohort. Confirming for the record, this is the twenty-five store pilot group.
turn 39 · 4:24 · 4:24 Priya Nair 2025-02-27

Twenty-five.
turn 40 · 4:31 · 4:31 Ana Duarte 2025-02-27

On-call. I need numbers, not names.
turn 41 · 4:37 · 4:37 Lena Fischer 2025-02-27

Yeah.
turn 42 · 4:39 · 4:39 Kwame Boateng 2025-02-27

Me for the feeds. Zero zero four four seven seven zero zero nine zero zero three one one eight,
turn 43 · 4:52 · 4:52 Lena Fischer 2025-02-27

Okay, yeah.
turn 44 · 4:56 · 4:56 Kwame Boateng 2025-02-27

that is my mobile and it is on all weekend.
turn 45 · 5:05 · 5:05 Tomas Lindholm 2025-02-27

Okay, yeah.
turn 46 · 5:06 · 5:06 Priya Nair 2025-02-27

Me for anything Acme side. Zero zero four nine one five one three three zero seven nine one two...
turn 47 · 5:15 · 5:15 Ana Duarte 2025-02-27

Yeah.
turn 48 · 5:17 · 5:17 Priya Nair 2025-02-27

six.
turn 49 · 5:24 · 5:24 Lena Fischer 2025-02-27

And me if either of you cannot get a after the...
turn 50 · 5:32 · 5:32 Ana Duarte 2025-02-27

Sorry, go ahead. I have all three. I am putting them in the cutover runbook and
turn 51 · 5:45 · 5:45 Kwame Boateng 2025-02-27

Mm.
turn 52 · 5:49 · 5:49 Ana Duarte 2025-02-27

I will circulate it.
turn 53 · 5:53 · 5:53 Priya Nair 2025-02-27

Do not circulate the the so... some strange places over the... years.
turn 54 · 6:13 · 6:13 Tomas Lindholm 2025-02-27

Right.
turn 55 · 6:16 · 6:16 Ana Duarte 2025-02-27

Understood, distribution list is the five of us.
turn 56 · 6:20 · 6:20 Tomas Lindholm 2025-02-27

Right.
turn 57 · 6:22 · 6:22 Lena Fischer 2025-02-27

So, what about but...
turn 58 · 6:25 · 6:25 Ana Duarte 2025-02-27

Store communications went out Tuesday. First orders generated Monday morning.
turn 59 · 6:33 · 6:33 Priya Nair 2025-02-27

Exactly.
turn 60 · 6:36 · 6:36 Lena Fischer 2025-02-27

And, who is in the stores on Monday?
turn 61 · 6:40 · 6:40 Tomas Lindholm 2025-02-27

Sure.
turn 62 · 6:42 · 6:42 Priya Nair 2025-02-27

Nobody from... my team. It is a normal Monday them.
turn 63 · 6:52 · 6:52 Ana Duarte 2025-02-27

Yes.
turn 64 · 6:56 · 6:56 Lena Fischer 2025-02-27

Then that is a gap. If twenty-five store managers get an... order proposal that looks strange on Monday morning and there is nobody to call, they will just override
turn 65 · 7:25 · 7:25 Tomas Lindholm 2025-02-27

Yes.
turn 66 · 7:26 · 7:26 Lena Fischer 2025-02-27

it and we so...
turn 67 · 7:32 · 7:32 Ana Duarte 2025-02-27

That is a fair point and I do not
turn 68 · 7:40 · 7:40 Priya Nair 2025-02-27

Right.
turn 69 · 7:43 · 7:43 Ana Duarte 2025-02-27

have an answer prepared.
turn 70 · 7:48 · 7:48 Kwame Boateng 2025-02-27

Mm.
turn 71 · 7:52 · 7:52 Lena Fischer 2025-02-27

I will put someone from my team on it. Not a
turn 72 · 8:04 · 8:04 Tomas Lindholm 2025-02-27

Yeah.
turn 73 · 8:08 · 8:08 Lena Fischer 2025-02-27

technical person, just someone who answers the phone and writes down what they said.
turn 74 · 8:21 · 8:21 Tomas Lindholm 2025-02-27

Yeah.
turn 75 · 8:25 · 8:25 Tomas Lindholm 2025-02-27

Yeah. That would be more useful than than the monitoring, honestly.
turn 76 · 8:46 · 8:46 Ana Duarte 2025-02-27

Anything else?
turn 77 · 8:52 · 8:52 Kwame Boateng 2025-02-27

One thing. I am on holiday from the tenth of March.
turn 78 · 9:04 · 9:04 Ana Duarte 2025-02-27

For how long?
turn 79 · 9:10 · 9:10 Lena Fischer 2025-02-27

Yes.
turn 80 · 9:14 · 9:14 Kwame Boateng 2025-02-27

Two weeks. It was booked in November.
turn 81 · 9:18 · 9:18 Ana Duarte 2025-02-27

So you are here for cutover and the first ten days and then you are gone.
turn 82 · 9:33 · 9:33 Kwame Boateng 2025-02-27

Yes.
turn 83 · 9:40 · 9:40 Ana Duarte 2025-02-27

sort of Who and...
turn 84 · 9:46 · 9:46 Priya Nair 2025-02-27

Okay.
turn 85 · 9:50 · 9:50 Kwame Boateng 2025-02-27

Nobody currently. I will write the the runbook properly so...
turn 86 · 9:55 · 9:55 Lena Fischer 2025-02-27

Yeah.
turn 87 · 9:59 · 9:59 Kwame Boateng 2025-02-27

it is not just in
turn 88 · 10:04 · 10:04 Priya Nair 2025-02-27

Yes.
turn 89 · 10:06 · 10:06 Kwame Boateng 2025-02-27

my head.
turn 90 · 10:10 · 10:10 Priya Nair 2025-02-27

Sure.
turn 91 · 10:13 · 10:13 Priya Nair 2025-02-27 · cited by dc2-cover-gap

A runbook is not a person.
turn 92 · 10:17 · 10:17 Kwame Boateng 2025-02-27

No, it is not.
turn 93 · 10:23 · 10:23 Ana Duarte 2025-02-27

Mm.
turn 94 · 10:27 · 10:27 Ana Duarte 2025-02-27

I will raise...
turn 95 · 10:33 · 10:33 Priya Nair 2025-02-27

Sure.
turn 96 · 10:34 · 10:34 Ana Duarte 2025-02-27

resourcing. Priya, if it fails...
turn 97 · 10:39 · 10:39 Priya Nair 2025-02-27

Yeah, yeah.
turn 98 · 10:40 · 10:40 Ana Duarte 2025-02-27

while Kwame is away, escalate to me directly and I will find someone.
turn 99 · 10:52 · 10:52 Lena Fischer 2025-02-27

Mm, okay.
turn 100 · 10:55 · 10:55 Priya Nair 2025-02-27

I will escalate to you and you will find someone in six 1 second hours instead of one. I am not blaming you, I am describing what will happen.
turn 101 · 11:17 · 11:17 Ana Duarte 2025-02-27

That is accurate.
turn 102 · 11:23 · 11:23 Lena Fischer 2025-02-27

Are we going?
turn 103 · 11:27 · 11:27 Ana Duarte 2025-02-27

We are going.
turn 104 · 11:33 · 11:33 Tomas Lindholm 2025-02-27

Mm-hm.
turn 105 · 11:34 · 11:34 Lena Fischer 2025-02-27

Good.