T12 90-day post-go-live business review

Conversation (turn by turn)

1. turn 1 · 0:09 · 0:09 Marco Rossi 2025-05-22

   Can you hear me? Headline results at ninety days. Forecast

2. turn 2 · 0:22 · 0:22 Lena Fischer 2025-05-22

   Mm, okay.

3. turn 3 · 0:26 · 0:26 Marco Rossi 2025-05-22 · cited by res-90day

   accuracy up six point two points versus baseline, ambient inventory down nine percent, order automation at ninety-one, percent.

4. turn 4 · 0:38 · 0:38 Priya Nair 2025-05-22

   Okay.

5. turn 5 · 0:40 · 0:40 Robert Kahn 2025-05-22 · cited by res-90day

   Good, kind... of like but those are ambient numbers. Where is the fresh waste reduction? That is the case I approved.

6. turn 6 · 0:58 · 0:58 Priya Nair 2025-05-22

   Got it.

7. turn 7 · 1:01 · 1:01 Marco Rossi 2025-05-22

   1 second Fresh is Phase 2. We are scoping it now, UAT will start over the summer.

8. turn 8 · 1:10 · 1:10 Robert Kahn 2025-05-22

   I need it live this this year. The twelve-month ROI clock is ticking.

9. turn 9 · 1:19 · 1:19 Priya Nair 2025-05-22

   Yeah.

10. turn 10 · 1:21 · 1:21 Marco Rossi 2025-05-22

    Understood.

11. turn 11 · 1:26 · 1:26 Lena Fischer 2025-05-22

    Yeah, yeah.

12. turn 12 · 1:29 · 1:29 Robert Kahn 2025-05-22

    I want to be precise, because I do not think this has landed. I did,

13. turn 13 · 1:37 · 1:37 Lena Fischer 2025-05-22

    Mm-hm.

14. turn 14 · 1:41 · 1:41 Robert Kahn 2025-05-22 · cited by res-90day

    not approve a project to reduce ambiant ambiant inventory. Ambient inventory was fine. I approved a project because

15. turn 15 · 1:54 · 1:54 Marco Rossi 2025-05-22

    Okay.

16. turn 16 · 1:58 · 1:58 Robert Kahn 2025-05-22

    we are throwing

17. turn 17 · 2:03 · 2:03 Lena Fischer 2025-05-22

    Yeah.

18. turn 18 · 2:06 · 2:06 Robert Kahn 2025-05-22

    away food and it was in newspaper. The number you have just given me is good good number and.

19. turn 19 · 2:24 · 2:24 Marco Rossi 2025-05-22

    Okay so, that is fair.

20. turn 20 · 2:31 · 2:31 Priya Nair 2025-05-22

    Yeah, yeah.

21. turn 21 · 2:32 · 2:32 Lena Fischer 2025-05-22

    It is a good number though, Robert.

22. turn 22 · 2:40 · 2:40 Robert Kahn 2025-05-22

    I said it was.

23. turn 23 · 2:45 · 2:45 Priya Nair 2025-05-22

    Okay.

24. turn 24 · 2:47 · 2:47 Marco Rossi 2025-05-22

    Let me show you where we are on the reporting.

25. turn 25 · 2:53 · 2:53 Robert Kahn 2025-05-22

    Yeah.

26. turn 26 · 2:57 · 2:57 Marco Rossi 2025-05-22

    Sharing now.

27. turn 27 · 3:04 · 3:04 Robert Kahn 2025-05-22

    Yeah.

28. turn 28 · 3:05 · 3:05 Lena Fischer 2025-05-22

    Coming through.

29. turn 29 · 3:08 · 3:08 Marco Rossi 2025-05-22

    So this is the results dashboard. This top, row is what I just read out. And then this section is the trend over the ninety days, and you can see it stabilising here, which matters because the first three weeks were noisy.

30. turn 30 · 3:40 · 3:40 Lena Fischer 2025-05-22

    Yeah, yeah.

31. turn 31 · 3:41 · 3:41 Robert Kahn 2025-05-22

    Why were they noisy.

32. turn 32 · 3:46 · 3:46 Priya Nair 2025-05-22

    Yeah, yeah.

33. turn 33 · 3:48 · 3:48 Marco Rossi 2025-05-22

    Master data corrections mostly. It is this dip here.

34. turn 34 · 3:53 · 3:53 Robert Kahn 2025-05-22

    Mm, okay.

35. turn 35 · 3:54 · 3:54 Robert Kahn 2025-05-22

    How many stores is this covering.

36. turn 36 · 3:57 · 3:57 Priya Nair 2025-05-22

    Right.

37. turn 37 · 3:58 · 3:58 Marco Rossi 2025-05-22

    The pilot group. Twenty-five stores.

38. turn 38 · 4:01 · 4:01 Lena Fischer 2025-05-22

    1 second Okay, yeah.

39. turn 39 · 4:05 · 4:05 Lena Fischer 2025-05-22

    Twenty-five?

40. turn 40 · 4:11 · 4:11 Marco Rossi 2025-05-22

    Twenty-five, yes.

41. turn 41 · 4:18 · 4:18 Priya Nair 2025-05-22

    Mm-hm.

42. turn 42 · 4:21 · 4:21 Lena Fischer 2025-05-22

    All right.

43. turn 43 · 4:26 · 4:26 Marco Rossi 2025-05-22

    And then

44. turn 44 · 4:29 · 4:29 Robert Kahn 2025-05-22

    Yeah.

45. turn 45 · 4:32 · 4:32 Marco Rossi 2025-05-22

    this bottom panel the automation rate by...

46. turn 46 · 4:40 · 4:40 Robert Kahn 2025-05-22

    Mm.

47. turn 47 · 4:43 · 4:43 Marco Rossi 2025-05-22

    category, which is the ninety-one percent broken down. You can see which ones are dragging.

48. turn 48 · 4:58 · 4:58 Robert Kahn 2025-05-22

    Fine. Send me the one page version.

49. turn 49 · 5:04 · 5:04 Marco Rossi 2025-05-22

    I will.

50. turn 50 · 5:07 · 5:07 Lena Fischer 2025-05-22

    You're on mute. Can I raise operational thing while Robert is,

51. turn 51 · 5:17 · 5:17 Robert Kahn 2025-05-22

    Yeah.

52. turn 52 · 5:20 · 5:20 Lena Fischer 2025-05-22

    Sorry, what? here.

53. turn 53 · 5:25 · 5:25 Marco Rossi 2025-05-22

    Yeah.

54. turn 54 · 5:28 · 5:28 Robert Kahn 2025-05-22

    Please.

55. turn 55 · 5:31 · 5:31 Lena Fischer 2025-05-22

    The DC-2 nightly feed keeps failing. My team gets paged. It is eroding trust

56. turn 56 · 5:40 · 5:40 Priya Nair 2025-05-22

    Mm, okay.

57. turn 57 · 5:41 · 5:41 Lena Fischer 2025-05-22

    in the data.

58. turn 58 · 5:45 · 5:45 Priya Nair 2025-05-22

    Mm-hm.

59. turn 59 · 5:46 · 5:46 Robert Kahn 2025-05-22

    So, how often.

60. turn 60 · 5:51 · 5:51 Lena Fischer 2025-05-22

    Okay, yeah.

61. turn 61 · 5:55 · 5:55 Lena Fischer 2025-05-22 · cited by dc2-still-failing

    Twice, three times a week.

62. turn 62 · 6:00 · 6:00 Robert Kahn 2025-05-22

    That is not so...

63. turn 63 · 6:04 · 6:04 Lena Fischer 2025-05-22

    Exactly.

64. turn 64 · 6:06 · 6:06 Priya Nair 2025-05-22

    It is the middleware. We flagged it at kickoff, like it went on the watch list, and the watch list has

65. turn 65 · 6:16 · 6:16 Robert Kahn 2025-05-22

    Of course.

66. turn 66 · 6:19 · 6:19 Priya Nair 2025-05-22

    worked in the sense that we now know when it fails. But knowing is not fixing. We need a permanent fix, not nightly restarts.

67. turn 67 · 6:33 · 6:33 Marco Rossi 2025-05-22

    Where was I. Agreed. Let us get a joint.

68. turn 68 · 6:40 · 6:40 Priya Nair 2025-05-22

    And, a date so...

69. turn 69 · 6:43 · 6:43 Marco Rossi 2025-05-22

    A date.

70. turn 70 · 6:47 · 6:47 Lena Fischer 2025-05-22

    And the reason I am raising it in... front of Robert is that my planners have started keeping their own spreadsheets You're on mute. again, because they do

71. turn 71 · 7:12 · 7:12 Robert Kahn 2025-05-22

    Okay, yeah.

72. turn 72 · 7:15 · 7:15 Lena Fischer 2025-05-22

    not trust the morning numbers. Which undoes the thing we bought.

73. turn 73 · 7:24 · 7:24 Marco Rossi 2025-05-22

    Yeah.

74. turn 74 · 7:25 · 7:25 Robert Kahn 2025-05-22

    That is the most concerning sentence in this... meeting.

75. turn 75 · 7:40 · 7:40 Marco Rossi 2025-05-22

    Yeah.

76. turn 76 · 7:44 · 7:44 Marco Rossi 2025-05-22

    Understood.

77. turn 77 · 7:49 · 7:49 Robert Kahn 2025-05-22

    Right.

78. turn 78 · 7:53 · 7:53 Lena Fischer 2025-05-22

    One more. Can we formalise the QBR cadence? We agreed quarterly in,

79. turn 79 · 8:02 · 8:02 Robert Kahn 2025-05-22

    Yeah, yeah.

80. turn 80 · 8:04 · 8:04 Lena Fischer 2025-05-22

    the SOW and this is the first one, I mean ninety days, which is, technically on time but it has felt ad hoc.

81. turn 81 · 8:22 · 8:22 Marco Rossi 2025-05-22

    Right.

82. turn 82 · 8:24 · 8:24 Marco Rossi 2025-05-22

    Okay so, yes. I will set with the...

83. turn 83 · 8:32 · 8:32 Lena Fischer 2025-05-22

    You're on mute. With Robert invited but not required.

84. turn 84 · 8:40 · 8:40 Marco Rossi 2025-05-22

    Okay.

85. turn 85 · 8:44 · 8:44 Robert Kahn 2025-05-22

    I will come to the ones that matter.

86. turn 86 · 8:50 · 8:50 Lena Fischer 2025-05-22

    Okay, yeah.

87. turn 87 · 8:52 · 8:52 Marco Rossi 2025-05-22

    Hmm. Understood. So actions from my side. Joint engineering session on DC-2 with a dated permanent fix plan. Accelerate the Phase 2 scoping and start UAT over the summer. Formalise the QBR. And reframe the ROI reporting

88. turn 88 · 9:17 · 9:17 Priya Nair 2025-05-22

    Agreed.

89. turn 89 · 9:18 · 9:18 Marco Rossi 2025-05-22

    so fresh waste is the headline once Phase 2 is live

90. turn 90 · 9:23 · 9:23 Robert Kahn 2025-05-22

    Mm.

91. turn 91 · 9:26 · 9:26 Marco Rossi 2025-05-22

    rather than a section at the back.

92. turn 92 · 9:31 · 9:31 Lena Fischer 2025-05-22

    Yeah.

93. turn 93 · 9:35 · 9:35 Robert Kahn 2025-05-22

    That last one the only one I will remember.

94. turn 94 · 9:41 · 9:41 Marco Rossi 2025-05-22

    Then that is the one I will

95. turn 95 · 9:49 · 9:49 Robert Kahn 2025-05-22

    Sure.

96. turn 96 · 9:50 · 9:50 Marco Rossi 2025-05-22

    do first.

97. turn 97 · 9:53 · 9:53 Robert Kahn 2025-05-22

    Yeah.

98. turn 98 · 9:56 · 9:56 Robert Kahn 2025-05-22

    And, sort of I...

99. turn 99 · 10:00 · 10:00 Lena Fischer 2025-05-22

    Exactly.

100. turn 100 · 10:04 · 10:04 Robert Kahn 2025-05-22

     have to go.

101. turn 101 · 10:09 · 10:09 Lena Fischer 2025-05-22

     Thank you Robert.

102. turn 102 · 10:15 · 10:15 Marco Rossi 2025-05-22

     Mm-hm.