T13 Transition to continuous service

Conversation (turn by turn)

1. turn 1 · 0:16 · 0:16 Ana Duarte 2025-06-10

   Core replenishment has been live three months. This is the yeah...

2. turn 2 · 0:22 · 0:22 Tomas Lindholm 2025-06-10

   Yes.

3. turn 3 · 0:25 · 0:25 Ana Duarte 2025-06-10

   service. Charlotte...

4. turn 4 · 0:30 · 0:30 Lena Fischer 2025-06-10

   Yeah.

5. turn 5 · 0:33 · 0:33 Ana Duarte 2025-06-10

   is taking the service side.

6. turn 6 · 0:40 · 0:40 Priya Nair 2025-06-10

   Okay.

7. turn 7 · 0:44 · 0:44 Charlotte Meyer 2025-06-10

   Hello. I will be your point of contact

8. turn 8 · 0:48 · 0:48 Tomas Lindholm 2025-06-10

   Okay, yeah.

9. turn 9 · 0:50 · 0:50 Charlotte Meyer 2025-06-10

   for anything operational from the first of July.

10. turn 10 · 1:02 · 1:02 Lena Fischer 2025-06-10

    And Ana?

11. turn 11 · 1:05 · 1:05 Priya Nair 2025-06-10

    Yeah.

12. turn 12 · 1:09 · 1:09 Ana Duarte 2025-06-10

    I stay on phase two. So

13. turn 13 · 1:12 · 1:12 Lena Fischer 2025-06-10

    Yeah.

14. turn 14 · 1:14 · 1:14 Ana Duarte 2025-06-10

    for fresh you have me, for anything live you have Charlotte.

15. turn 15 · 1:23 · 1:23 Priya Nair 2025-06-10

    Mm.

16. turn 16 · 1:27 · 1:27 Lena Fischer 2025-06-10

    Two people.

17. turn 17 · 1:30 · 1:30 Ana Duarte 2025-06-10

    Two people.

18. turn 18 · 1:36 · 1:36 Lena Fischer 2025-06-10 · cited by story-split-responsibility

    Can I say the obvious thing. Every time this project has split responsibility between two people, right something has fallen between them.

19. turn 19 · 1:51 · 1:51 Charlotte Meyer 2025-06-10

    Yeah.

20. turn 20 · 1:53 · 1:53 Ana Duarte 2025-06-10

    Okay Okay so, that is a reasonable thing to say...

21. turn 21 · 1:59 · 1:59 Lena Fischer 2025-06-10

    Mm-hm.

22. turn 22 · 2:01 · 2:01 Ana Duarte 2025-06-10

    1 second and. What I can do is make the

23. turn 23 · 2:08 · 2:08 Charlotte Meyer 2025-06-10

    Okay, yeah.

24. turn 24 · 2:12 · 2:12 Ana Duarte 2025-06-10

    boundary explicit rather than leaving it if you...

25. turn 25 · 2:20 · 2:20 Lena Fischer 2025-06-10

    Then do that.

26. turn 26 · 2:23 · 2:23 Tomas Lindholm 2025-06-10

    Yes.

27. turn 27 · 2:26 · 2:26 Charlotte Meyer 2025-06-10

    Let me try. Anything

28. turn 28 · 2:29 · 2:29 Tomas Lindholm 2025-06-10

    Sure.

29. turn 29 · 2:30 · 2:30 Charlotte Meyer 2025-06-10

    about the system as it currently runs is mine. Incidents, the DC-2 feed, monitoring, access requests, parameter changes on existing categories, the quarterly report. Anything about categories that are not live yet is Ana's.

30. turn 30 · 2:51 · 2:51 Lena Fischer 2025-06-10

    Yes.

31. turn 31 · 2:53 · 2:53 Priya Nair 2025-06-10

    Where does DC-2 sit? Because the permanent fix is a project, not an incident.

32. turn 32 · 3:03 · 3:03 Charlotte Meyer 2025-06-10

    Yeah.

33. turn 33 · 3:05 · 3:05 Charlotte Meyer 2025-06-10

    Sorry, go ahead. Then that is a good example. The failures are mine, the permanent fix is... a change.

34. turn 34 · 3:25 · 3:25 Lena Fischer 2025-06-10

    Okay.

35. turn 35 · 3:29 · 3:29 Tomas Lindholm 2025-06-10 · cited by dc2-fix-date

    It has a date. Fifteenth of September, gated on Acme's quarterly change window.

36. turn 36 · 3:37 · 3:37 Charlotte Meyer 2025-06-10

    Then I will hold it on the service risk register as well as it being in Ana's plan, I mean...

37. turn 37 · 3:49 · 3:49 Priya Nair 2025-06-10

    Yes.

38. turn 38 · 3:51 · 3:51 Charlotte Meyer 2025-06-10

    rather than none.

39. turn 39 · 3:54 · 3:54 Priya Nair 2025-06-10

    That is the first sensible answer anyone has given about DC-2 in a year.

40. turn 40 · 4:04 · 4:04 Lena Fischer 2025-06-10

    Okay, yeah.

41. turn 41 · 4:06 · 4:06 Ana Duarte 2025-06-10

    Charlotte, what do you need...

42. turn 42 · 4:09 · 4:09 Tomas Lindholm 2025-06-10

    Yeah.

43. turn 43 · 4:12 · 4:12 Ana Duarte 2025-06-10

    from me?

44. turn 44 · 4:17 · 4:17 Charlotte Meyer 2025-06-10

    The incident history, the runbook, and half an hour on the things that are not written down.

45. turn 45 · 4:26 · 4:26 Ana Duarte 2025-06-10

    The things are not written down.

46. turn 46 · 4:29 · 4:29 Charlotte Meyer 2025-06-10

    Every project has them.

47. turn 47 · 4:33 · 4:33 Ana Duarte 2025-06-10

    All right. Three, off the top of my head.

48. turn 48 · 4:39 · 4:39 Lena Fischer 2025-06-10

    I have told him.

49. turn 49 · 4:46 · 4:46 Priya Nair 2025-06-10

    Yeah.

50. turn 50 · 4:48 · 4:48 Ana Duarte 2025-06-10

    You have?

51. turn 51 · 4:53 · 4:53 Charlotte Meyer 2025-06-10

    Sure.

52. turn 52 · 4:56 · 4:56 Lena Fischer 2025-06-10

    In April. He was not pleased and he did not escalate it, which

53. turn 53 · 5:09 · 5:09 Priya Nair 2025-06-10

    Mm.

54. turn 54 · 5:13 · 5:13 Lena Fischer 2025-06-10

    is his way of saying he is keeping it.

55. turn 55 · 5:20 · 5:20 Ana Duarte 2025-06-10

    That is useful on the... anything I have.

56. turn 56 · 5:30 · 5:30 Charlotte Meyer 2025-06-10

    Yeah.

57. turn 57 · 5:31 · 5:31 Lena Fischer 2025-06-10

    Sorry, what? It was in a corridor.

58. turn 58 · 5:40 · 5:40 Charlotte Meyer 2025-06-10

    But, most of this is in a corridor.

59. turn 59 · 5:48 · 5:48 Ana Duarte 2025-06-10 · cited by story-sole-knowledge

    Charlotte, one more. Sofia Almeida is the only person at Acme who understands fresh. She is not in in scope for you because fresh that is the...

60. turn 60 · 6:11 · 6:11 Charlotte Meyer 2025-06-10

    Mm-hm.

61. turn 61 · 6:12 · 6:12 Charlotte Meyer 2025-06-10

    Noted. Is that in a risk register?

62. turn 62 · 6:18 · 6:18 Ana Duarte 2025-06-10 · cited by story-sole-knowledge

    yeah It is in three, in slightly different words.

63. turn 63 · 6:27 · 6:27 Charlotte Meyer 2025-06-10 · cited by story-sole-knowledge

    Then is in none.

64. turn 64 · 6:31 · 6:31 Lena Fischer 2025-06-10

    Yeah, yeah.

65. turn 65 · 6:35 · 6:35 Lena Fischer 2025-06-10

    Can I ask what happens to everything you two know when you both move on?

66. turn 66 · 6:48 · 6:48 Charlotte Meyer 2025-06-10

    Right.

67. turn 67 · 6:52 · 6:52 Ana Duarte 2025-06-10

    Somebody has this meeting again.

68. turn 68 · 6:57 · 6:57 Tomas Lindholm 2025-06-10

    Sure.

69. turn 69 · 6:58 · 6:58 Lena Fischer 2025-06-10

    That is not not an answer.

70. turn 70 · 7:03 · 7:03 Priya Nair 2025-06-10

    True.

71. turn 71 · 7:04 · 7:04 Ana Duarte 2025-06-10

    No, actually it is not.

72. turn 72 · 7:11 · 7:11 Priya Nair 2025-06-10

    Yeah.

73. turn 73 · 7:18 · 7:18 Ana Duarte 2025-06-10 · cited by story-missing-transcripts

    One more for the list, and it is a gap rather than a thing. Three of the sessions have no transcript at all.

74. turn 74 · 7:30 · 7:30 Charlotte Meyer 2025-06-10

    Which three?

75. turn 75 · 7:33 · 7:33 Ana Duarte 2025-06-10 · cited by gap-missing-sessions,gap-missing-sessions

    The two interface workshops in February, and the planner training. I can tell you which three because I have the invitations. I cannot tell you what was said in them.

76. turn 76 · 7:54 · 7:54 Charlotte Meyer 2025-06-10

    Why those?

77. turn 77 · 7:57 · 7:57 Ana Duarte 2025-06-10 · cited by story-missing-transcripts

    Whoever is in the room saves the recording. If nobody saves it there is nothing. It is not a system, it is a habit, and it is not a reliable one.

78. turn 78 · 8:12 · 8:12 Priya Nair 2025-06-10

    The interface ones are the ones that matter.

79. turn 79 · 8:16 · 8:16 Ana Duarte 2025-06-10

    I know.

80. turn 80 · 8:20 · 8:20 Lena Fischer 2025-06-10 · cited by story-missing-transcripts

    Then say that in the handover. Not that it is complete.

81. turn 81 · 8:25 · 8:25 Ana Duarte 2025-06-10

    It will say what is missing.