T15 Fresh-food Phase 2 escalation call

Conversation (turn by turn)

1. turn 1 · 0:18 · 0:18 Marco Rossi 2025-09-12

   And, i asked for this call because I would rather escalate early than explain later. Fresh-food Phase 2 is... about six weeks behind.

2. turn 2 · 0:31 · 0:31 Lena Fischer 2025-09-12

   Before you start, is shelf-life on

3. turn 3 · 0:36 · 0:36 Sofia Almeida 2025-09-12

   Mm.

4. turn 4 · 0:37 · 0:37 Lena Fischer 2025-09-12

   this agenda? Ana said it would be.

5. turn 5 · 0:44 · 0:44 Marco Rossi 2025-09-12

   Mm.

6. turn 6 · 0:47 · 0:47 Marco Rossi 2025-09-12

   It is, we will but... it. Ana put it on because email thread had thirteen messages in it and was going nowhere.

7. turn 7 · 1:00 · 1:00 Priya Nair 2025-09-12

   Yes.

8. turn 8 · 1:03 · 1:03 Lena Fischer 2025-09-12

   Six.

9. turn 9 · 1:09 · 1:09 Priya Nair 2025-09-12

   Right.

10. turn 10 · 1:10 · 1:10 Marco Rossi 2025-09-12

    Six. Two causes. The first is UAT resourcing on your side, we have not had the

11. turn 11 · 1:25 · 1:25 Lena Fischer 2025-09-12

    Mm, okay.

12. turn 12 · 1:28 · 1:28 Marco Rossi 2025-09-12 · cited by uat-fresh-defect

    people we planned for. The second is ours, there is a calculation defect in the fresh-food allocation module that produces negative quantities... in test.

13. turn 13 · 1:47 · 1:47 Priya Nair 2025-09-12

    Negative order quantities.

14. turn 14 · 1:51 · 1:51 Marco Rossi 2025-09-12

    Negative quantities,

15. turn 15 · 1:56 · 1:56 Lena Fischer 2025-09-12

    Yeah, yeah.

16. turn 16 · 1:59 · 1:59 Marco Rossi 2025-09-12

    yes. It is a boundary condition, it...

17. turn 17 · 2:07 · 2:07 Lena Fischer 2025-09-12

    Sure.

18. turn 18 · 2:08 · 2:08 Marco Rossi 2025-09-12

    is understood, it is not a mystery, but it has to be fixed before UAT means anything.

19. turn 19 · 2:19 · 2:19 Lena Fischer 2025-09-12

    How long to fix.

20. turn 20 · 2:23 · 2:23 Marco Rossi 2025-09-12

    Yeah.

21. turn 21 · 2:26 · 2:26 Marco Rossi 2025-09-12 · cited by uat-fresh-defect

    Days, not weeks. It is already in development.

22. turn 22 · 2:34 · 2:34 Sofia Almeida 2025-09-12

    Got it.

23. turn 23 · 2:35 · 2:35 Lena Fischer 2025-09-12

    And the UAT resourcing is mine.

24. turn 24 · 2:39 · 2:39 Marco Rossi 2025-09-12

    It is.

25. turn 25 · 2:42 · 2:42 Lena Fischer 2025-09-12

    Then I will fix that. Fresh is the top priority, Robert asks me about it every single time I see him, and... I am not going to be the reason it slips. I will add capacity.

26. turn 26 · 3:06 · 3:06 Marco Rossi 2025-09-12

    I mean Thank you.

27. turn 27 · 3:13 · 3:13 Priya Nair 2025-09-12

    Right.

28. turn 28 · 3:15 · 3:15 Sofia Almeida 2025-09-12

    Can I say something.

29. turn 29 · 3:18 · 3:18 Lena Fischer 2025-09-12

    Yes.

30. turn 30 · 3:25 · 3:25 Priya Nair 2025-09-12

    Yeah.

31. turn 31 · 3:29 · 3:29 Sofia Almeida 2025-09-12

    right I am still doing it by hand. That is what I want on the record. It is September twenty

32. turn 32 · 3:44 · 3:44 Lena Fischer 2025-09-12

    Yeah, yeah.

33. turn 33 · 3:48 · 3:48 Sofia Almeida 2025-09-12

    twenty-five and I am doing fresh ordering in a spreadsheet exactly the way I was doing it when I first met Marco.

34. turn 34 · 3:59 · 3:59 Marco Rossi 2025-09-12

    I know.

35. turn 35 · 4:05 · 4:05 Sofia Almeida 2025-09-12

    And your

36. turn 36 · 4:10 · 4:10 Marco Rossi 2025-09-12

    Mm.

37. turn 37 · 4:11 · 4:11 Sofia Almeida 2025-09-12

    consultant, the new one, Tomas's colleague, he sent me a questionnaire last into the...

38. turn 38 · 4:20 · 4:20 Marco Rossi 2025-09-12

    Mm-hm.

39. turn 39 · 4:23 · 4:23 Sofia Almeida 2025-09-12

    explain how...

40. turn 40 · 4:29 · 4:29 Marco Rossi 2025-09-12

    Mm, okay.

41. turn 41 · 4:33 · 4:33 Sofia Almeida 2025-09-12

    shelf life works in our categories.

42. turn 42 · 4:36 · 4:36 Marco Rossi 2025-09-12

    The questionnaire was Nadia's, and it was because the field mapping thread with Priya never resolved.

43. turn 43 · 4:55 · 4:55 Sofia Almeida 2025-09-12

    I am not on that thread.

44. turn 44 · 4:59 · 4:59 Marco Rossi 2025-09-12

    No, you are not.

45. turn 45 · 5:02 · 5:02 Sofia Almeida 2025-09-12

    Yeah, yeah.

46. turn 46 · 5:05 · 5:05 Sofia Almeida 2025-09-12 · cited by story-repetition-cost,story-repetition-cost

    So there has been a two month email conversation about my categories that I have

47. turn 47 · 5:17 · 5:17 Marco Rossi 2025-09-12

    Yes.

48. turn 48 · 5:19 · 5:19 Sofia Almeida 2025-09-12

    not been included in.

49. turn 49 · 5:25 · 5:25 Marco Rossi 2025-09-12

    Yes. Right.

50. turn 50 · 5:33 · 5:33 Sofia Almeida 2025-09-12

    True.

51. turn 51 · 5:34 · 5:34 Sofia Almeida 2025-09-12 · cited by shl-recap-2025,shl-recap-2025,shl-recap-2025

    But, i answered that question in March last last year. In the demo. It was the main thing I said. I said the shelf-life field is populated for about half the range and wrong for a portion of the rest, and that nothing in the ordering process knows whether something has three days left or three weeks. I remember saying it because it was the only reason I was in the room.

52. turn 52 · 6:23 · 6:23 Marco Rossi 2025-09-12

    You did say that.

53. turn 53 · 6:28 · 6:28 Lena Fischer 2025-09-12

    Of course.

54. turn 54 · 6:32 · 6:32 Sofia Almeida 2025-09-12

    So why am about the...

55. turn 55 · 6:37 · 6:37 Priya Nair 2025-09-12

    Mm-hm.

56. turn 56 · 6:41 · 6:41 Sofia Almeida 2025-09-12

    again eighteen months later.

57. turn 57 · 6:48 · 6:48 Marco Rossi 2025-09-12 · cited by story-repetition-cost

    Because the people who joined this project,

58. turn 58 · 6:55 · 6:55 Sofia Almeida 2025-09-12

    Right.

59. turn 59 · 6:57 · 6:57 Marco Rossi 2025-09-12

    did not have access to I mean... 1 second not make sure they did.

60. turn 60 · 7:04 · 7:04 Priya Nair 2025-09-12

    Yeah.

61. turn 61 · 7:06 · 7:06 Sofia Almeida 2025-09-12

    Okay so, i filled in the questionnaire anyway. It took me two hours.

62. turn 62 · 7:16 · 7:16 Lena Fischer 2025-09-12

    basically Sofia.

63. turn 63 · 7:23 · 7:23 Sofia Almeida 2025-09-12 · cited by shl-recap-2025,story-repetition-cost

    Yeah so, i am not being difficult, I am telling you the actual cost of this. Two hours of mine, and the answer worse than... the one I gave in March because I was rushing.

64. turn 64 · 7:50 · 7:50 Marco Rossi 2025-09-12

    That is a fair

65. turn 65 · 7:53 · 7:53 Priya Nair 2025-09-12

    Mm.

66. turn 66 · 7:56 · 7:56 Marco Rossi 2025-09-12

    criticism and I do not have a defence.

67. turn 67 · 8:04 · 8:04 Priya Nair 2025-09-12

    Agreed.

68. turn 68 · 8:06 · 8:06 Priya Nair 2025-09-12

    This has happened on our side too, yeah to be fair. The master data requirements were re-specified twice.

69. turn 69 · 8:21 · 8:21 Sofia Almeida 2025-09-12

    like And the threshold, the one that actually matters, is that anything under —

70. turn 70 · 8:32 · 8:32 Lena Fischer 2025-09-12

    yeah Sorry, Sofia, you have gone very quiet, are you still there?

71. turn 71 · 8:41 · 8:41 Sofia Almeida 2025-09-12

    Can you hear me?

72. turn 72 · 8:45 · 8:45 Lena Fischer 2025-09-12

    Mm.

73. turn 73 · 8:46 · 8:46 Lena Fischer 2025-09-12

    Now, kind of like yes.

74. turn 74 · 8:50 · 8:50 Marco Rossi 2025-09-12

    Mm, okay.

75. turn 75 · 8:53 · 8:53 Marco Rossi 2025-09-12

    Sorry Sofia, we lost about ten seconds.

76. turn 76 · 9:00 · 9:00 Sofia Almeida 2025-09-12

    Yeah.

77. turn 77 · 9:02 · 9:02 Sofia Almeida 2025-09-12

    It does not matter, it is in, the questionnaire.

78. turn 78 · 9:15 · 9:15 Priya Nair 2025-09-12

    Mm, okay.

79. turn 79 · 9:19 · 9:19 Marco Rossi 2025-09-12

    I mean

80. turn 80 · 9:24 · 9:24 Priya Nair 2025-09-12

    Mm-hm.

81. turn 81 · 9:25 · 9:25 Marco Rossi 2025-09-12

    Let me propose a way forward. First, we we fix the defect, and that that starts today. Second, I am and the... drive fresh-food UAT, at our cost, so the work does not sit waiting on your team having spare capacity.

82. turn 82 · 9:55 · 9:55 Lena Fischer 2025-09-12

    Sure.

83. turn 83 · 9:57 · 9:57 Lena Fischer 2025-09-12

    Two weeks is enough?

84. turn 84 · 10:03 · 10:03 Marco Rossi 2025-09-12

    Two weeks to get UAT moving properly. Third, I want to hold a fresh-food go or no-go decision on,

85. turn 85 · 10:16 · 10:16 Lena Fischer 2025-09-12

    Yeah, yeah.

86. turn 86 · 10:19 · 10:19 Marco Rossi 2025-09-12

    the fifteenth,

87. turn 87 · 10:25 · 10:25 Sofia Almeida 2025-09-12

    Right.

88. turn 88 · 10:29 · 10:29 Marco Rossi 2025-09-12

    of November. Not status update, from the...

89. turn 89 · 10:36 · 10:36 Priya Nair 2025-09-12

    Okay, yeah.

90. turn 90 · 10:37 · 10:37 Lena Fischer 2025-09-12

    November fifteenth.

91. turn 91 · 10:40 · 10:40 Sofia Almeida 2025-09-12

    Yeah, yeah.

92. turn 92 · 10:43 · 10:43 Marco Rossi 2025-09-12

    If we are not

93. turn 93 · 10:48 · 10:48 Sofia Almeida 2025-09-12

    Okay.

94. turn 94 · 10:51 · 10:51 Marco Rossi 2025-09-12

    One second. ready go live by so...

95. turn 95 · 11:00 · 11:00 Priya Nair 2025-09-12

    Mm.

96. turn 96 · 11:03 · 11:03 Marco Rossi 2025-09-12

    say so and we replan honestly rather than sliding.

97. turn 97 · 11:12 · 11:12 Lena Fischer 2025-09-12

    I would prefer that. And DC-2?

98. turn 98 · 11:27 · 11:27 Sofia Almeida 2025-09-12

    Yeah.

99. turn 99 · 11:31 · 11:31 Marco Rossi 2025-09-12

    The permanent fix is progressing but I am going be honest, it is progressing at reduced pace because the same engineers are on the defect.

100. turn 100 · 11:46 · 11:46 Priya Nair 2025-09-12

     Mm, okay.

101. turn 101 · 11:48 · 11:48 Priya Nair 2025-09-12

     like So DC-2 slips again.

102. turn 102 · 11:57 · 11:57 Sofia Almeida 2025-09-12

     Mm-hm.

103. turn 103 · 11:58 · 11:58 Marco Rossi 2025-09-12 · cited by dc2-still-failing

     DC-2 continues at reduced pace. I am when the...

104. turn 104 · 12:03 · 12:03 Sofia Almeida 2025-09-12

     Okay, yeah.

105. turn 105 · 12:07 · 12:07 Marco Rossi 2025-09-12

     to pretend it is going faster than it it is.

106. turn 106 · 12:14 · 12:14 Priya Nair 2025-09-12

     At least that is a straight answer.

107. turn 107 · 12:19 · 12:19 Sofia Almeida 2025-09-12

     Exactly.

108. turn 108 · 12:21 · 12:21 Lena Fischer 2025-09-12

     All right. Marco, yeah send me those four things in writing today, because I will need to walk Robert through,

109. turn 109 · 12:35 · 12:35 Sofia Almeida 2025-09-12

     Yeah.

110. turn 110 · 12:37 · 12:37 Lena Fischer 2025-09-12

     them tomorrow and he will ask for dates.

111. turn 111 · 12:42 · 12:42 Marco Rossi 2025-09-12

     Yeah.

112. turn 112 · 12:46 · 12:46 Marco Rossi 2025-09-12

     Today.

113. turn 113 · 12:49 · 12:49 Lena Fischer 2025-09-12

     Yeah.

114. turn 114 · 12:52 · 12:52 Sofia Almeida 2025-09-12

     And can whoever the consultant is read the, March notes before he talks to me.

115. turn 115 · 13:04 · 13:04 Marco Rossi 2025-09-12

     Mm-hm.

116. turn 116 · 13:05 · 13:05 Marco Rossi 2025-09-12

     He will read them before he talks to you.

117. turn 117 · 13:10 · 13:10 Sofia Almeida 2025-09-12

     Thank you.

118. turn 118 · 13:17 · 13:17 Marco Rossi 2025-09-12

     Yeah.