T20 Bakery design workshop
2026-03-17·customer · Implementation · 94 segments
Attendees: Nadia Haddad, Tomas Lindholm, Sofia Almeida, Priya Nair, Ivan Petrov, Ruth Oyelaran
What this document established
Bakery design: 60% bake-off split by format, day-level forecast + fixed intraday profile (not true intraday), profile re-derivation ownerless, till-system history dependency opened.
Conversation (turn by turn)
- turn 1 · 0:33 · 0:33 Nadia Haddad 2026-03-17
First proper design session on
- turn 2 · 0:39 · 0:39 Ruth Oyelaran 2026-03-17
Mm, okay.
- turn 3 · 0:40 · 0:40 Nadia Haddad 2026-03-17 · cited by ph2-meridian-boundary
bakery. Meridian owns the production plan, we own the demand signal, and today we agree where, the line sits.
- turn 4 · 0:55 · 0:55 Ruth Oyelaran 2026-03-17
Yes.
- turn 5 · 0:59 · 0:59 Ivan Petrov 2026-03-17
Agreed.
- turn 6 · 1:03 · 1:03 Sofia Almeida 2026-03-17
actually Can I set out the problem first,
- turn 7 · 1:10 · 1:10 Nadia Haddad 2026-03-17
Mm, okay.
- turn 8 · 1:12 · 1:12 Sofia Almeida 2026-03-17
because I do not think it has been stated properly to Meridian.
- turn 9 · 1:20 · 1:20 Ruth Oyelaran 2026-03-17
Please.
- turn 10 · 1:24 · 1:24 Sofia Almeida 2026-03-17 · cited by ph2-bakery-split
About sixty percent bakery is baked in store. That is not an ordering decision,
- turn 11 · 1:35 · 1:35 Ruth Oyelaran 2026-03-17
Yeah, yeah.
- turn 12 · 1:39 · 1:39 Sofia Almeida 2026-03-17
it is a
- turn 13 · 1:43 · 1:43 Priya Nair 2026-03-17
True.
- turn 14 · 1:45 · 1:45 Sofia Almeida 2026-03-17
production decision,
- turn 15 · 1:50 · 1:50 Tomas Lindholm 2026-03-17
Okay.
- turn 16 · 1:51 · 1:51 Sofia Almeida 2026-03-17
and it happens twice a day. The other forty percent...
- turn 17 · 1:58 · 1:58 Tomas Lindholm 2026-03-17
Yeah, yeah.
- turn 18 · 2:02 · 2:02 Sofia Almeida 2026-03-17
is delivered, which behaves like the rest of fresh.
- turn 19 · 2:09 · 2:09 Ruth Oyelaran 2026-03-17
Sure.
- turn 20 · 2:13 · 2:13 Ruth Oyelaran 2026-03-17
And the split,
- turn 21 · 2:16 · 2:16 Priya Nair 2026-03-17
Mm-hm.
- turn 22 · 2:20 · 2:20 Ruth Oyelaran 2026-03-17
varies by
- turn 23 · 2:27 · 2:27 Sofia Almeida 2026-03-17
Yeah.
- turn 24 · 2:29 · 2:29 Ruth Oyelaran 2026-03-17
format?
- turn 25 · 2:32 · 2:32 Priya Nair 2026-03-17
Mm, okay.
- turn 26 · 2:33 · 2:33 Sofia Almeida 2026-03-17 · cited by ph2-bakery-split
Heavily. The big stores bake most of it. Convenience bakes almost
- turn 27 · 2:41 · 2:41 Ruth Oyelaran 2026-03-17
Yes.
- turn 28 · 2:43 · 2:43 Sofia Almeida 2026-03-17
none.
- turn 29 · 2:46 · 2:46 Priya Nair 2026-03-17
Yeah.
- turn 30 · 2:49 · 2:49 Ruth Oyelaran 2026-03-17
Do you have,
- turn 31 · 2:56 · 2:56 Nadia Haddad 2026-03-17
Right.
- turn 32 · 2:59 · 2:59 Ruth Oyelaran 2026-03-17
that by store?
- turn 33 · 3:03 · 3:03 Sofia Almeida 2026-03-17
I have it a spreadsheet.
- turn 34 · 3:07 · 3:07 Ruth Oyelaran 2026-03-17
Can you send it?
- turn 35 · 3:13 · 3:13 Sofia Almeida 2026-03-17
I can. It is and...
- turn 36 · 3:16 · 3:16 Ivan Petrov 2026-03-17
Mm, okay.
- turn 37 · 3:17 · 3:17 Tomas Lindholm 2026-03-17
Everything on this project is in
- turn 38 · 3:24 · 3:24 Ivan Petrov 2026-03-17
True.
- turn 39 · 3:28 · 3:28 Tomas Lindholm 2026-03-17
Sofia's spreadsheet.
- turn 40 · 3:32 · 3:32 Sofia Almeida 2026-03-17
Mm.
- turn 41 · 3:34 · 3:34 Sofia Almeida 2026-03-17
That is not a joke, sort of it is a documented risk.
- turn 42 · 3:49 · 3:49 Ruth Oyelaran 2026-03-17
Okay, yeah.
- turn 43 · 3:50 · 3:50 Tomas Lindholm 2026-03-17
You are, right. I withdraw it.
- turn 44 · 3:57 · 3:57 Nadia Haddad 2026-03-17
On the boundary. Our proposal is that we produce a forecast at store, article and day for all of bakery, delivered and
- turn 45 · 4:10 · 4:10 Sofia Almeida 2026-03-17
Yes.
- turn 46 · 4:11 · 4:11 Nadia Haddad 2026-03-17
baked, and Meridian consumes it and decides how it becomes a
- turn 47 · 4:18 · 4:18 Ruth Oyelaran 2026-03-17
Mm-hm.
- turn 48 · 4:19 · 4:19 Nadia Haddad 2026-03-17
You're on mute. production plan.
- turn 49 · 4:32 · 4:32 Ivan Petrov 2026-03-17
Okay, yeah.
- turn 50 · 4:35 · 4:35 Ivan Petrov 2026-03-17
We would want finer than day for the baked lines. Bread sold at eight in the morning and bread sold at four,
- turn 51 · 5:02 · 5:02 Nadia Haddad 2026-03-17
Okay.
- turn 52 · 5:03 · 5:03 Ivan Petrov 2026-03-17
in the afternoon are different products operationally.
- turn 53 · 5:11 · 5:11 Nadia Haddad 2026-03-17
Yeah, yeah.
- turn 54 · 5:15 · 5:15 Nadia Haddad 2026-03-17
Intraday.
- turn 55 · 5:19 · 5:19 Ivan Petrov 2026-03-17
Two windows would be enough. Morning and afternoon.
- turn 56 · 5:23 · 5:23 Nadia Haddad 2026-03-17
That is not something this configuration does out of the box.
- turn 57 · 5:29 · 5:29 Tomas Lindholm 2026-03-17
Yeah, yeah.
- turn 58 · 5:33 · 5:33 Tomas Lindholm 2026-03-17 · cited by ph2-intraday-precise
We can split the day forecast on a fixed profile per store and category, derived from historical sales by hour. That is not a true intraday forecast.
- turn 59 · 5:47 · 5:47 Sofia Almeida 2026-03-17
Right.
- turn 60 · 5:51 · 5:51 Tomas Lindholm 2026-03-17
Yeah. It is a day forecast with a shape applied.
- turn 61 · 6:06 · 6:06 Sofia Almeida 2026-03-17
Mm, okay.
- turn 62 · 6:09 · 6:09 Ivan Petrov 2026-03-17
Would the shape be stable?
- turn 63 · 6:15 · 6:15 Priya Nair 2026-03-17
Yeah.
- turn 64 · 6:19 · 6:19 Sofia Almeida 2026-03-17
The shape is stable. Saturday, differs from weekdays, and the first Saturday after payday differs again.
- turn 65 · 6:34 · 6:34 Nadia Haddad 2026-03-17
Yeah.
- turn 66 · 6:35 · 6:35 Tomas Lindholm 2026-03-17
Then a profile by store, category and day type works.
- turn 67 · 6:45 · 6:45 Ivan Petrov 2026-03-17
That is enough for us.
- turn 68 · 6:49 · 6:49 Ruth Oyelaran 2026-03-17
Mm.
- turn 69 · 6:50 · 6:50 Nadia Haddad 2026-03-17 · cited by ph2-intraday-precise
I want to be precise about what we are agreeing, yeah because this will be quoted back. We produce a day level forecast plus a fixed
- turn 70 · 7:08 · 7:08 Tomas Lindholm 2026-03-17
Yeah.
- turn 71 · 7:09 · 7:09 Nadia Haddad 2026-03-17
intraday profile. We do not produce an intraday forecast. If the shape moves, the profile is wrong until somebody re-derives it.
- turn 72 · 7:27 · 7:27 Ruth Oyelaran 2026-03-17
Understood, and noted our side.
- turn 73 · 7:33 · 7:33 Nadia Haddad 2026-03-17
Who re-derives it, and how often?
- turn 74 · 7:40 · 7:40 Tomas Lindholm 2026-03-17
That is the question nobody wants to own.
- turn 75 · 7:44 · 7:44 Sofia Almeida 2026-03-17
It will be me.
- turn 76 · 7:50 · 7:50 Priya Nair 2026-03-17
Okay, yeah.
- turn 77 · 7:51 · 7:51 Nadia Haddad 2026-03-17
Let us not decide that today. I will put it
- turn 78 · 7:57 · 7:57 Ruth Oyelaran 2026-03-17
Yeah, yeah.
- turn 79 · 8:00 · 8:00 Nadia Haddad 2026-03-17 · cited by ph2-intraday-precise
on the open items list with no owner, so it is visible rather than assumed.
- turn 80 · 8:14 · 8:14 Sofia Almeida 2026-03-17
Mm.
- turn 81 · 8:16 · 8:16 Priya Nair 2026-03-17
On data. The intraday sales history is in the till system, not in SAP.
- turn 82 · 8:25 · 8:25 Tomas Lindholm 2026-03-17
Okay.
- turn 83 · 8:28 · 8:28 Tomas Lindholm 2026-03-17
Can we get it?
- turn 84 · 8:42 · 8:42 Priya Nair 2026-03-17
Probably. It is a different team, and before you ask, no, I have not spoken to them yet.
- turn 85 · 8:56 · 8:56 Ivan Petrov 2026-03-17
Yeah.
- turn 86 · 9:00 · 9:00 Tomas Lindholm 2026-03-17
How different?
- turn 87 · 9:07 · 9:07 Priya Nair 2026-03-17
Different building.
- turn 88 · 9:11 · 9:11 Nadia Haddad 2026-03-17
Mm, okay.
- turn 89 · 9:15 · 9:15 Nadia Haddad 2026-03-17
Then that is a... dependency with a name on it. Priya, can you open that,
- turn 90 · 9:28 · 9:28 Ivan Petrov 2026-03-17
Mm, okay.
- turn 91 · 9:32 · 9:32 Nadia Haddad 2026-03-17
conversation this month rather than in May?
- turn 92 · 9:39 · 9:39 Ivan Petrov 2026-03-17
Mm, okay.
- turn 93 · 9:43 · 9:43 Priya Nair 2026-03-17
I will open it this month.
- turn 94 · 9:46 · 9:46 Nadia Haddad 2026-03-17
Thank you. That is the one that will bite us otherwise.